Sex Toy Stores Compared: Returns, Warranties, Shipping and Discreet Billing (US)

This is a research article. Everything below comes from each store’s own published policy and help pages, with sources listed at the end. We haven’t bought from these stores for this article, and policies can change — the checkout page is the final word.

Before you pick a store, it helps to know that the rules for intimate products are not like the rules for a sweater. Many stores won’t take back anything that has been opened, a few will, and the name on your card statement varies from store to store. We read the shipping, returns and privacy pages of four large US online stores — Adam & Eve, PinkCherry, Good Vibrations and Babeland — and put what they say side by side.

The policies side by side

US sex toy store policies compared

Policy	Adam & Eve	PinkCherry	Good Vibrations	Babeland
Ships from	Not stated	Not stated	About a dozen US warehouses	About a dozen US warehouses
Free shipping	Rates shown at checkout	Over $59 (otherwise $9.99 standard)	Over $85 (standard)	Over $85 (standard)
Discreet packaging	Plain brown box or padded mailer; no Adam & Eve name or logo	Label reads “Customer Service”; some orders in bubble mailers	Plain packaging; return address “Barnaby LTD”	Plain packaging; return address “Barnaby LTD”
Name on bank statement	Not “Adam & Eve” (exact wording not published)	TBMBM Inc. (parent company)	Barnaby LTD*1-833-475-1362	Barnaby LTD*1-833-471-1255
Returns	90 days, any reason, you pay return postage; original shipping not refunded	Not accepted unless defective, body-contact items count as used once shipped	All sales final, opened items can’t be returned; refused unopened orders credited minus 20% restocking fee	All sales final, opened items can’t be returned; refused unopened orders credited minus 20% restocking fee
Warranty claims	Store replaces: up to 5 years (Adam & Eve brand), up to 2 years (other brands)	Store replaces defects reported within 30 days (you pay postage back)	Through the brand’s warranty (store can help)	Through the brand’s warranty (store can help)
Visit	Adam & Eve	PinkCherry	Good Vibrations	Babeland

“Not stated” means we looked on the store’s policy and help pages and didn’t find it, not that the store doesn’t do it.

Returns: the biggest difference

Adam & Eve describes a “100% Satisfaction Guarantee”: you can return an item for any reason within 90 days for a replacement or refund, unless the product description says otherwise. The catch is cost — return postage is at your expense, and the original shipping charge isn’t refunded.

PinkCherry doesn’t accept returns or exchanges unless an item is defective. Its policy says any item that touches the body is treated as used once it leaves the warehouse, and that lubes, massage oils and condoms are not returnable either.

Good Vibrations and Babeland state that all sales are final and that items can’t be returned once the shipping box has been opened. If you change your mind before delivery, you can refuse the unopened box (“Return to sender”) and get a credit for the products minus a 20% restocking fee, without the shipping fee. If the store sent the wrong item, you need a return authorization number, and the request must be made within 60 days of purchase.

If being able to send something back matters to you, this is the row to read first.

When something arrives faulty

• Adam & Eve says it replaces Adam & Eve–branded products for up to 5 years. Other brands bought on its site can be replaced for up to 2 years with the same item, or a similar one if the original is no longer available.
• PinkCherry replaces a defective item with the same item if you report it within 30 days. You need a return authorization number, you pay to send it back, and it asks for all original parts and packaging. (Its help center says 30 days “of purchase”; its refund policy page says 30 days “of delivery”, so report a fault as early as you can.)
• Good Vibrations and Babeland say their customer service can help you submit a replacement through the manufacturer’s warranty, or you can go to the manufacturer directly.

Whichever store you use, it’s worth keeping the box and paperwork until you’re sure the product works. Many brands also run their own warranty, and the length varies by brand.

Discreet packaging and the name on your statement

All four stores say they ship in plain packaging. The details they publish:

• Adam & Eve: a plain brown box or a padded bubble mailer, with no Adam & Eve name or logo. It says the sender field on the label is left blank unless postal rules require an address and phone number. Its home page also says its name doesn’t appear on your billing statement, but it doesn’t publish the exact wording.
• PinkCherry: the shipping label reads “Customer Service”, and the charge appears under its parent company, “TBMBM Inc.” PinkCherry also warns that if you pay through the Shop app, Klarna, PayPal or another third-party service, those services may show a product image in their order notifications.
• Good Vibrations and Babeland: plain packaging with “Barnaby LTD” as the return address, and the charge shows as “Barnaby LTD” followed by a phone number (the number differs between the two stores).

If someone else sees your card statement or your email, check which name and which notifications will show up before you pay.

Shipping costs

• PinkCherry: free standard shipping over $59 (before tax, after any coupon); otherwise $9.99.
• Good Vibrations and Babeland: free standard shipping on orders over $85. Both say they ship from about a dozen warehouses across the US, so a larger order may arrive in more than one package.
• Adam & Eve: says shipping rates are shown at checkout before you place the order.

Which store fits which priority

Based only on the published policies above:

• You want the option to return it: Adam & Eve is the only one of the four with a stated any-reason return window (90 days), as long as you’re fine paying return postage.
• You want the lowest free-shipping threshold: PinkCherry ($59).
• You want a long store-backed replacement period: Adam & Eve (up to 5 years on its own brand, 2 years on others).
• You want a billing name you can check in advance: PinkCherry, Good Vibrations and Babeland publish theirs.

How we researched this

We read each store’s own shipping, returns, privacy and help pages on November 7, 2026, and recorded only what the stores themselves state. We didn’t use third-party summaries. Where a store’s pages disagree with each other, we say so. We haven’t placed orders with these stores for this article. See our Editorial Policy for how we choose and check sources.

References & Sources

1. Shipping Information, Adam & Eve, accessed November 7, 2026.
2. Discreet Shipping Information, Adam & Eve, accessed November 7, 2026.
3. Home page (“Always Discreet” section), Adam & Eve, accessed November 7, 2026.
4. Return Policy – Customer Satisfaction Guarantee, Adam & Eve, accessed November 7, 2026.
5. How do you ship out orders?, PinkCherry, accessed November 7, 2026.
6. How much is shipping?, PinkCherry, accessed November 7, 2026.
7. Do you offer discreet shipping and billing?, PinkCherry, accessed November 7, 2026.
8. What is your return policy?, PinkCherry, accessed November 7, 2026.
9. What do I do if an item is defective?, PinkCherry, accessed November 7, 2026.
10. Refund policy, PinkCherry, accessed November 7, 2026.
11. Help (shipping, privacy and return policy), Good Vibrations, accessed November 7, 2026.
12. Help (shipping, privacy and return policy), Babeland, accessed November 7, 2026.