Where to Buy Sex Toys in Canada: 4 Canadian Stores Compared (Shipping, Returns, Discreet Billing)

This is a research article. Everything below comes from each store’s own published shipping, returns and FAQ pages, and from the Canada Border Services Agency, with sources listed at the end. We haven’t bought from these stores for this article, and policies can change — the checkout page is the final word.

Ordering from a store that ships from inside Canada avoids the customs questions that come with a US order, and several Canadian stores publish clear rules on packaging and billing. We read the shipping, returns and FAQ pages of four Canadian online stores — PinkCherry Canada, Come As You Are, Venus Envy and Good For Her — and put what they say side by side. All amounts are in Canadian dollars, as each store shows them.

The policies side by side

Canadian sex toy store policies compared

Policy	PinkCherry Canada	Come As You Are	Venus Envy	Good For Her
Ships from	Not stated	Toronto, Ontario	Halifax, Nova Scotia	Toronto, Ontario
Free shipping	Over $59 (otherwise $9.99 standard)	Over $85 (otherwise $12 by Canada Post)	Over $100 (otherwise $10 standard)	Over $200 (standard)
Discreet packaging	Label reads “Customer Service”; some orders in bubble mailers	Plain box or padded envelope; no store name on the outside	Plain envelope or box; sender listed as “Customer Care”	Plain box and wrapping; return label reads “GFH” with a street address
Name on bank statement	TBMBM Inc. (parent company)	CAYA Co-operative Ltd	Venus Envy	Not stated
Returns	Not accepted unless defective, body-contact items count as used once shipped	Not accepted unless defective, other items: exchange or credit within 2 weeks	Final sale, even unopened, except defective items	Not accepted, even unopened, defective items exchanged within 30 days of purchase
Warranty claims	Store replaces defects reported within 30 days (you pay postage back)	Store warranty: exchange within 30 days; 1 year on electric and rechargeable items	Store handles most claims; warranty length shown on each product page (you pay postage to the store)	Store exchanges defects within 30 days; after that, the brand
Visit	PinkCherry Canada	Come As You Are	Venus Envy	Good For Her

“Not stated” means we looked on the store’s policy and help pages and didn’t find it, not that the store doesn’t do it.

Returns and faulty items

All four stores say sex toys can’t be returned unless they’re defective. The differences are in what happens when something doesn’t work.

• PinkCherry Canada replaces a defective item with the same item. Its help center says to report it within 30 days of purchase; its refund policy page says 30 days of delivery, so report a fault as early as you can. You need a return authorization number, you pay to send the item back, and it asks for all original parts and packaging.
• Come As You Are exchanges any product that malfunctions within 30 days of the date you received it. It also says all electric and rechargeable products have a full one-year warranty and that many silicone and leather goods have a lifetime warranty, and it ships the replacement to you free of charge. Items other than sex toys can be exchanged or credited within two weeks if they can be resold.
• Venus Envy says every sale is final, even unopened, except books and binders. It handles most warranty claims itself: warranty periods are listed on each product page, you email the store first, you pay to send the item back, and the store pays to ship the replacement. A replacement doesn’t start a new warranty. If a returned toy turns out to work, it’s sent back at your cost.
• Good For Her doesn’t accept returns on sex toys, even unopened ones. A defective product can be exchanged up to 30 days after purchase; after that, it points you to the brand’s own warranty.

Whichever store you use, keep the box, the receipt and every part until you’re sure the product works. Most of these processes ask for them.

Discreet packaging and the name on your statement

All four stores say they ship in plain packaging without their name on the outside. The details they publish:

• PinkCherry Canada: the shipping label reads “Customer Service”, some orders go in bubble mailers, and the charge appears under its parent company, “TBMBM Inc.” It also warns that if you pay through the Shop app, Klarna, PayPal or another third-party service, their order notifications may include a product image.
• Come As You Are: plain cardboard boxes or padded envelopes, and the charge shows as “CAYA Co-operative Ltd”. Its pages differ on the return address: one says only a street address appears, another says neither the company name nor a return address appears. Either way, the store name isn’t on the parcel.
• Venus Envy: plain envelopes or boxes, with the sender listed as “Customer Care”. Its FAQ says the charge will appear as “Venus Envy”.
• Good For Her: plain boxes and wrapping, with a return label that reads “GFH” and a Toronto street address. We didn’t find the name used on card statements.

If someone else sees your card statement or your email, check which name and which notifications will show up before you pay.

Shipping costs and where orders come from

• PinkCherry Canada: free standard shipping over $59 (before tax, after any coupon); otherwise $9.99. Remote areas may cost more. It says it uses Canadian carriers but doesn’t say where its warehouse is.
• Come As You Are: free Canada Post shipping over $85; otherwise $12. It ships from its own warehouse in Toronto and says it doesn’t use dropshippers or third-party warehouses.
• Venus Envy: free standard shipping over $100; otherwise $10. All online orders now ship from its Halifax shop, by Canada Post.
• Good For Her: free standard shipping over $200; below that, the rate is shown at checkout. Orders ship from Toronto by Canada Post.

Ordering from a US store instead

Some US stores ship to Canada, but the order then crosses the border. The Canada Border Services Agency publishes these thresholds for low-value shipments from the US or Mexico:

Value of the shipment	By courier	By mail
Up to $20	No duty or tax	No duty or tax
Over $20 up to $40	No duty or tax	Duty and tax apply
Over $40 up to $150	No duty; tax applies	Duty and tax apply
Over $150	Duty and tax apply	Duty and tax apply

The CBSA also notes that the clearance fees couriers and customs brokers charge are separate from duties and taxes. Before ordering from a US store, check whether its checkout collects Canadian duties and taxes up front or leaves them to the carrier on delivery.

Which store fits which priority

Based only on the published policies above:

• You want a store warranty you can read in advance: Come As You Are (30-day exchanges, one year on electric and rechargeable products).
• You want the lowest free-shipping threshold: PinkCherry Canada ($59).
• You want a neutral name on your statement: PinkCherry Canada (“TBMBM Inc.”) or Come As You Are (“CAYA Co-operative Ltd”).
• You want the store to handle a fault, not the brand: Come As You Are says it handles claims itself, and Venus Envy handles most of them. Good For Her does for the first 30 days.

How we researched this

We read each store’s own shipping, returns, FAQ and help pages on November 8, 2026, and the CBSA’s pages on low-value shipments, and recorded only what they state. We didn’t use third-party summaries. Where a store’s pages disagree with each other, we say so. We haven’t placed orders with these stores for this article. See our Editorial Policy for how we choose and check sources.

References & Sources

1. How do you ship out orders?, PinkCherry Canada, accessed November 8, 2026.
2. How much is shipping?, PinkCherry Canada, accessed November 8, 2026.
3. Do you offer discreet shipping and billing?, PinkCherry Canada, accessed November 8, 2026.
4. What is your return policy?, PinkCherry Canada, accessed November 8, 2026.
5. What do I do if an item is defective?, PinkCherry Canada, accessed November 8, 2026.
6. Refund policy, PinkCherry Canada, accessed November 8, 2026.
7. Frequently asked questions, Come As You Are, accessed November 8, 2026.
8. Customer service information, Come As You Are, accessed November 8, 2026.
9. Shipping, Venus Envy, accessed November 8, 2026.
10. FAQs, Venus Envy, accessed November 8, 2026.
11. Returns, Venus Envy, accessed November 8, 2026.
12. Shipping policy, Good For Her, accessed November 8, 2026.
13. Refund policy (returns and exchanges), Good For Her, accessed November 8, 2026.
14. CUSMA: low value shipments, Canada Border Services Agency, accessed November 8, 2026.
15. Importing casual goods by courier, Canada Border Services Agency, accessed November 8, 2026.